Customer Success Engineer (International Team) - Unicapital

About the Job:

• We're looking for a Customer Success Engineer to become the single named point of contact for a portfolio of brokerage, banking, and financial institution clients.
• The role needs genuine technical depth. You'll triage, investigate, and resolve issues spanning SQL databases, Windows server environments, network communication, and our trading platform. And it needs a customer-success mindset: you build trust, communicate proactively, and grow with the role as our team evolves into a full customer-success function.  You will work closely with an international team.

Key Responsibilities:

Technical resolution

• Triage and classify incoming tickets accurately using an objective impact matrix;
• Troubleshoot and resolve issues across the trading platform, including server-to-server communication, system integrations, SQL/T-SQL databases, and Windows server environments;
• Investigate access control issues between virtual networks and secure systems; support encryption and secure communications configurations;
• Assist in system integrations and deployments, and document troubleshooting steps in the shared knowledge base;
• Escalate to engineering when needed while remaining the ticket owner throughout;
• Keep your clients informed with regular, structured updates at every stage;
• Close every ticket completely and correctly.

Customer success & relationship management

• Own the end-to-end relationship for your named client accounts;
• Run regular cadence calls with each client to review open items, share platform updates, and align on expectations;
• Monitor client health: backlog age, reopen rates, and sentiment signals.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field;
• 2–5 years of experience in Technical Support, Application Support, or a similar customer-facing technical role;
• Strong understanding of Windows OS, system administration, and server configuration;
• Hands-on experience with SQL / T-SQL databases, query writing, and performance troubleshooting;
• Solid grasp of computer science fundamentals: data structures, algorithms, operating systems, and software design;
• Excellent technical problem-solving skills combined with clear, professional written and verbal communication.

Preferred:

• Familiarity with front-end technologies: PHP, JavaScript, jQuery, Angular, CSS, HTML5, Bootstrap;
• Experience in the fintech, brokerage, or financial services sector;
• Prior exposure to trading platforms, order management systems (OMS), or capital markets back-office systems.

Interested candidates can send their CV to the e-mail address in the Apply for job button.