ICT Helpdesk Technician

Department: Technology & Learning Resources

Employment Type: Full-time, On-site

Reports To: Head of ICT Department

Location; Baku, Azerbaijan

Language: Azerbaijani, English, Russian

Role Overview

• The ICT Helpdesk Technician is responsible for providing first- and second-line technical support to students, teaching staff, and administrative personnel across all departments at the both campus area. The post-holder ensures the smooth day-to-day operation of classroom and office technology, maintaining the high standard of digital learning expected at European Azerbaijan School.

Key Responsibilities

Helpdesk & User Support

• Log, prioritize, and resolve helpdesk tickets promptly and professionally.
• Provide friendly, clear technical assistance to staff and students of all ability levels
• Deliver basic ICT induction sessions for new staff, students, and parents as required
• Set up, image, configure, and maintain macOS and Windows 10/11 and tablets
• Perform software installations, updates, security patches, and system troubleshooting
• Manage peripherals: printers, scanners, webcams, headsets, and charging stations
• Install, configure, and maintain interactive displays Emcotech, Hikvision in all classrooms
• Troubleshoot data projectors, AV systems, and presentation equipment
• Ensure all classroom technology is operational before the start of each school day
• Support examination and online assessment technology setups
• Administer user accounts, groups, and organizational units via Google Admin Console
• Manage MacBook and mobile device enrolment through MDM
• Support teachers with Managebac, Zoom, G Drive, and Sheets integrations
• Support administrative staff using Outlook, OneDrive, and Word excels
• Troubleshoot Microsoft 365 license, login, and application issues
• Assist with Wi-Fi and wired network connectivity issues; escalate to senior IT when required
• Maintain an accurate, up-to-date asset register of all hardware and software licenses
• Assist with procurement requests, warranty claims, and equipment repairs
• Strong written and spoken Azerbaijani, English and Russian
• Ability to communicate clearly with an international community
• Patient, approachable manner with a strong customer-service mindset
• Ability to manage multiple priorities and remain calm under pressure
• Ability to work both independently and as part of a collaborative team

​​​​​​​Essential Requirements

• Minimum 2 years of ICT support experience, preferably in a school or educational institution
• Proficiency in macOS , IOS and Windows 10/11 — setup, imaging, and day-to-day troubleshooting
• Hands-on experience with interactive displays and digital projectors
• Working knowledge of Google Workspace (Drive, Docs, Sheets, Slides, Meet, Forms, Sites)
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel, PowerPoint)

Preferred Qualifications

• Google IT Support Certificate or IT Support certification (CompTIA A+)
• Experience with MDM platforms such as Jamf, Microsoft Intune, or any MDM
• Familiarity with network troubleshooting tools and basic TCP/IP concepts
• Knowledge of English or Russian is an advantage

If you are interested in applying, please send a cover letter with a CV addressing relevant qualifications and experience to the e-mail address in the Apply for job button.

CVs without cover letters will not be considered. In the subject line of your e-mail message, please mention the title of the position you are applying for. No information inquiries will be handled over the phone. Only short-listed candidates will be notified of the interview.