Tour Agent

Essential Job Duties and Responsibilities:

• Assisting and advising customers to choose from a variety of travel options.
• Responding of questions about the hotel’s amenities and services, including room rates, room availability, and booking policies
• Checking availability of accommodation or transportation on the customer’s desired travel dates.
• Making reservations based on various requirements and budgetary allowances.
• Preparing documentation for confirmed bookings necessary for payment collection
• Sorting out any post-booking issues that may arise.
• Selling and promoting reservation services
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Other tasks as required by management.

Qualifications and Education Requirements:

• Higher education
• Minimum 4 years work experience
• Strong communication and negotiation skills.
• Good in communication in English, Azerbaijani, and Russian languages, written and verbal.
• Internal and external customer satisfaction oriented.

All candidates meeting the requirements are requested to send their Application Forms/CVs to the e-mail address in the Apply for job button with the reference “Tour Agent” in the email subject line.

Please be advised that only shortlisted candidates (CVs corresponding to all requirements) will be contacted.