Front office night supervisor

Main duties:

• Be Establishing and maintaining a positive relationship with guest, including building rapport and providing excellent customer service 
• Ensuring that company policies and procedures are followed by all staff members. 
• Ensuring smooth check-in and check-out of guests. 
• Handle guest complaints and request in professional manner. 
• Oversee the preparation, completion, and accuracy of all Night Audit processes and reports.
• Ensure the smooth operation of all Front Office functions throughout the overnight shift.
• Manage the check-in and check-out process for all hotel guests, ensuring efficiency and exceptional service.
• Provide attentive, guest-focused support throughout the night, ensuring all needs are met promptly and professionally.
• Train, guide, and support the Night Receptionist team to uphold service excellence and operational standards.
• Ensure compliance with safety and security protocols for guest and staff.
• Remain knowledgeable of local attractions, events, and amenities to advise guests. 

Candidate requirements:

• Previous hotel experience is preferable.
• Strong working knowledge of related computer software
• Knowledge of Hotel PMS is preferable.
• Excellent communication and customer service skills.
• Excellent knowledge of Azerbaijani, Russian or/and English languages.
• Highly responsible & reliable.

Candidates meeting the above-mentioned criteria should address their CV/Resume to the e-mail address in the Apply for job button, indicating “Front office night supervisor” in the subject of the email. Applications without subjects will not be considered.